Help Centre & FAQs 

Frequently Asked Questions (FAQs) for Growth Formula - Kids Nutrition Protein Powder 

1. What is Growth Formula?

Growth Formula is a specially designed nutritional protein powder that supports your child’s healthy growth and development by providing essential nutrients like protein, vitamins, and minerals.

2. At what age can children start using Growth Formula?

Growth Formula is suitable for children aged 4 years and above. Please refer to the label for specific age recommendations.

3. What are the key benefits of Growth Formula?

Growth Formula helps: 

  • Support height growth and muscle development. 
  • Promote healthy weight gain. 
  • Boost immunity and overall health. 
  • Provide energy for an active lifestyle. 

4. Can Growth Formula replace regular meals?

No, Growth Formula is a nutritional supplement and should be taken alongside a balanced diet, not as a meal replacement.

5. How do I prepare Growth Formula?

Mix the recommended serving of Growth Formula with milk or water, stir or shake well, and serve immediately.

6. Does Growth Formula contain added sugar or artificial ingredients?

Growth Formula is made with high-quality ingredients and minimizes added sugar and artificial additives. Check the label for detailed ingredient information.

7. Is Growth Formula safe for children with allergies?

If your child has food allergies (e.g., to dairy, nuts, or gluten), review the allergen information on the packaging and consult a paediatrician before use.

8. How often should my child consume Growth Formula?

The recommended usage is typically twice a day. Follow the instructions provided on the packaging for the best results.

9. Can Growth Formula help my child gain weight?

Yes, the balanced protein and calorie content in Growth Formula can support healthy weight gain when combined with proper diet and activity.

10. Does Growth Formula support height growth?

Yes, it contains nutrients essential for bone and muscle development, which play a vital role in height growth.

11. Can I mix Growth Formula with other foods?

Absolutely! You can mix it into smoothies, milkshakes, or even sprinkle it over cereals for variety.

12. Is Growth Formula safe for daily use?

Yes, Growth Formula is safe for daily consumption when used as per the recommended dosage.

13. Are there any side effects of using Growth Formula?

Growth Formula is generally safe. However, overuse or individual sensitivities may lead to mild digestive discomfort. Always follow the recommended serving size.

14. How soon will I see results?

Results vary depending on your child’s diet, activity levels, and individual growth patterns. Regular use, along with a balanced diet, can show noticeable improvements over time.

15. Should I consult a pediatrician before starting Growth Formula?

While Growth Formula is designed to be safe, consulting a pediatrician is recommended, especially if your child has dietary restrictions, medical conditions, or is on medication.

16. Where can I buy Growth Formula?

Growth Formula is available on www.growthformula.in and all leading ecommerce platform like Amazon, Flipkart etc.

17. How should I store Growth Formula?

Store Growth Formula in a cool, dry place away from direct sunlight and moisture. Ensure the container is tightly sealed after use.

Return and Refund Policy 

We “Mikis Growth Formula Team” are committed to ensuring customer satisfaction. If you are not entirely happy with your purchase, we’re here to help.

Returns 

1. Eligibility for Returns

  • Products must be unused, unopened, and in their original packaging. 
  • Return requests must be initiated within 14 days of receiving the product. 

2. How to Return

  • Contact our customer support at [email/phone number] to initiate a return. 
  • Provide proof of purchase, such as an invoice or order confirmation. 
  • Ship the product to our return address. 

3. Return Shipping Costs

Customers are responsible for return shipping fees unless the product is damaged, defective, or incorrect.

Refunds 

1. Refund Eligibility

  • Refunds are processed only for returned items that meet our return criteria.
  • Refunds are not applicable for: 
  1. Opened or used products. 
  2. Items purchased on clearance or as part of a special promotion (if stated as non-refundable). 

2.Refund Process

  • Once we receive and inspect your returned item, we will notify you of the refund status. 
  • Approved refunds will be processed within maximum 15 business days. 

3. Refund Method

Refunds will be credited to your original payment method.

Damaged or Incorrect Items 

  • If you receive a damaged or incorrect product, contact us immediately at [email/phone number] with details and a photo of the item. We will provide a replacement or refund at no additional cost. 

Delivery Related

1. What delivery options do you offer?

We offer various delivery options, including standard, express, and same-day delivery. The availability of these options depends on your location and the type of product ordered.

2. How do I know if you deliver to my location?

You can check delivery availability by entering your ZIP/postal code during checkout or contacting our customer service team for confirmation.

3. What is the estimated delivery time for my order? 

We only support standard delivery for all pin codes as of now. It takes 3-5 working days for an order to be delivered on your location.

4. Can I track my delivery in real-time?

Yes, once your order is dispatched, you’ll receive a tracking link via email or SMS to monitor your package in real-time. You can also access this information from your 'My Account' section at the top right corner on our website www.growthformula.in You can track your order through that on our delivery partner’s portal.

5. Do you deliver on weekends or public holidays?

Yes, we offer weekend delivery for specific services and locations. However, public holiday deliveries may not be available. Please check with our team for details.

Cost and Charges

6. How much does delivery cost?

The delivery charge for shipping products to India depends on factors such as the type of delivery service, the weight of the package, and the destination within India. 

7. Is there a free delivery option?

Yes, we provide free standard delivery for orders exceeding.

8. Do you charge extra for express or same-day delivery?

Yes, express and same-day deliveries typically include additional charges, which vary based on the delivery distance and timing.

Order Management 

9. Can I change my delivery address after placing an order?

Yes, changes to the delivery address are possible before dispatch. Contact our support team as soon as possible to update your details.

10. Can I choose a specific delivery date and time?

Yes, you can schedule a delivery during checkout. Select your preferred date and time from the available options.

11. What happens if I’m not available to receive the package?

If you're unavailable, the courier may: 

  • Leave the package at a secure location (if pre-authorized). 
  • Attempt delivery again. 
  • Leave a notification with instructions for rescheduling or pick-up. 

Problems with Delivery

12. What if my package arrives damaged?

If your package is damaged, contact us immediately with photos and order details. We’ll arrange a replacement or refund.

13. What should I do if I receive the wrong item?

Contact our support team with your order number and item details. We’ll resolve the issue by sending the correct item or offering a refund.

14. What happens if my package is lost during delivery?

If your package is confirmed lost, we’ll replace the item or provide a refund. Contact us with your order details for assistance.