Refund and Cancellation Policy

At Mikis Speciality Pvt. Ltd, customer satisfaction is our utmost priority as we offer refunds and replacement of unwanted or defective products that have previously been purchased from us. This refund policy(“the policy”) informs you about your right to return and receive a refund for products purchased on our website as well as describes the procedure, rules, and guidelines, relating to the return and refund for the products purchased on our website.

1. We provide returns and refunds for damaged products in accordance with the law. If the product you purchased from us is damaged or has an unusual odour, you may be entitled to a refund or return.

2. Refunds
We offer refunds to the products purchased if: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: ( If applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
How to return products:

The product may be returned as follows:

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Cancellation Policy

Order Cancellation:
- You can cancel your order within 24 hours of placing it by contacting our customer support team. After this period, we begin processing the order, and it may not be possible to cancel it.
- If your order is successfully canceled within the allowable time frame, you will receive a full refund.
Cancellation After Shipping:
- Once your order has been shipped, it cannot be canceled. In such cases, you may consider our refund or exchange options.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mikisspecialities@gmail.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mikisspecialities@gmail.com and send your item to Mikis Specialities Pvt
Ltd B-27 Mahipalpur New Delhi -110037

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to Mikis Specialities Pvt Ltd B-27 Mahipalpur New Delhi -110037

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mikisspecialities@gmail.com

Customers may be eligible for a refund provided that:

The product is returned in its original packaging.

The product must not be damaged or broken at the time of return.

The product will be returned with a receipt issued for the purchase.

Other conditions of return are as follows:

To return your product, you should mail your product to Mikis Specialities Pvt Ltd B-27 Mahipalpur New Delhi -110037

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mikisspecialities@gmail.com.

Exceptions:

Notwithstanding other provisions of this policy, we may refuse to grant returns or refunds if:

You misused or misused the product in such a way that caused damage to the product.

You were aware or notified of the problems with the product before making the purchase.

You didn’t like your purchase or realised you had no use for it.

Damaged products

If you realised that the product you purchased from us is damaged during the delivery:

Report the damage immediately upon discovery.

Ensure that the damaged product is returned in the same condition and packaging it was when it was received.

We will organise the replacement of the damaged product provided the damaged product is returned within the following period: 7 days, following your receipt of the product.

Exchange of products

We also reserve the right to allow customers to exchange products with a similar or another product in our store in place of a refund.

Return shipping:

We will bear all shipping costs or other costs associated with the return of the products

If the product is returned for repairs or for an exchange, we will also bear the shipping, transportation, and collection of the product.

For inquiries or comments regarding this policy, customers may visit: mikisspecialities@gmail.com or visit our Instagram page: https://www.instagram.com/growthformulaindia/

Refund and Cancellation Policy

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